Return and exchange policy

1. Brand new products: The appreciation period is not a trial period, and the products cannot be returned after use. For protective cases and protective stickers, please first confirm whether the appearance is defective. Returns cannot be processed after disassembly and use.

2. Complete packaging: Please keep the complete packaging when sending the product back, including the main body of the product, accessories, packaging boxes, barcode stickers, event gifts, etc.

3. During the appreciation period: Within the seven-day appreciation period after picking up the goods, the seven-day appreciation period does not apply to purchases and pickups at physical stores.

4. If it is not caused by the seller's negligence such as product defects or shipping errors, the consumer must bear the return shipping fee if he/she needs to return or exchange the product. (※Please do not use collect package to send it, it will be rejected directly!)

5. If the original order qualifies for free shipping, but after returning or exchanging some products, the order amount does not reach the original free shipping amount threshold, an additional delivery fee of 30 yuan will be charged. (Except those who withdraw completely)

Returns will not be processed if the following circumstances occur. If the goods are returned and found to be not defective or do not meet the return conditions, consumers must pay the relevant costs incurred during the shipping process.

1. Exceeding the seven-day appreciation period

2. Not brand new products (the appreciation period is not the trial period, if the product cannot be resold after use, no returns or exchanges will be provided)

3. Incomplete packaging

4. The event gifts were not returned in full

5. Screen color difference, minimal stains, etc. are within the acceptable range according to international inspection standards and are not considered defects.

6. Protective sticker: Some mobile phone edges have a curved design. If you use a straight-faced protective sticker, the surrounding edges may be floating due to the tolerance of the mobile phone itself. This situation is not within the scope of defects. Returns and exchanges cannot be requested for this reason. Please confirm by yourself when purchasing. clear

7. Returns or exchanges will not be accepted for products that have malfunctions, damage, wear, abrasions, scratches, dirt, damaged and incomplete packaging or missing accessories due to improper personal use, disassembly and other human factors.

PS If you receive the above-mentioned goods that do not meet the return conditions, PhoneStore will send the goods back to you, and you will be responsible for the shipping cost of this return (cash on delivery shipping fee starts at 30 yuan) , so when returning the goods Please be sure to pay more attention to whether the product complies with the regulations.