FAQ - Answers to your questions

About logistics

How long does it take for the goods to arrive after placing an order?

Online store customers can choose to pick up the goods at the store or request the goods to be delivered to a designated Hong Kong address.
As long as the store has the goods in stock, you can buy it immediately. We will try our best to ship the goods on the same day. It will take about 3-7 working days.

How can I collect my goods?

SF Express
By the way smart cabinet
Store pickup

Do you accept non-local orders?

Sorry, only local mailing service is supported at the moment.

How is shipping cost calculated?

Shipping fee starts at $30
Free shipping on orders over $600
No extra charge for self-pickup in store
Please see the " Shipping Policy " page on the website for more details

About payment

What payment methods are supported?

We currently support two payment methods:

Online credit card payment
Store cash payment

How do you keep my payment information safe?

Your credit card information is encrypted and stored in Stripe. Stripe serves more than 100,000 entrepreneurs in more than 100 countries and across nearly every industry. Your credit card or personal data is encrypted in Stripe's cloud and is not stored on our servers. Stripe has the highest security certification, ensuring that you don’t have to worry about your credit card and personal information being leaked. You can learn more about them here .

About orders

Do you accept returns?

The goods have a seven-day appreciation period after they are shipped out. The appreciation period is not a trial period. The goods cannot be returned after use. For protective cases and protective stickers, please first confirm whether the appearance is defective. Returns cannot be processed after disassembly and use.
For more details, please refer to the " Return and Exchange Policy " on the website

I entered the wrong shipping address, what should I do?

Please email to info@phonestore.com.hk or refer to the contact us page

How can I change/cancel my order?

Please email to info@phonestore.com.hk or see Contact Us page

What should I do if I receive the wrong product?

After receiving the goods, please check whether the goods are complete and their quality. If you find any problems, please contact us as soon as possible.
If you receive the wrong item or the item has quality issues, please take a photo and email it to info@phonestore.com.hk or refer to Contact Us page

How can I return or exchange an item ?

Method 1: Self-service exchange in store
1. Choose a branch that is most convenient for you and tell us
2. Submit the fully packaged return and receipt to your designated store clerk
3. The store clerk will collect and return the goods after confirmation.
4. Exchange for new products on the spot

Method 2 Express Exchange
1. Our courier specialists will arrive at your designated location at the designated time to collect the goods.
2. We will recycle and return the goods after confirmation.
3. The brand new goods will be delivered to your designated delivery location via express delivery again.
ps Users need to bear the costs incurred by express delivery

SHOPPING CART

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